About K2C Call-Back
- Talk to your customers instantly via call-back
- Respond with real time help to website visitors
- Take PCI compliant payments on call
- lncrease sales or improve customer care
- Full back office reports and statistics available
Call Your customers Back instantly
With just one click your customers can request a call-back from one of your agents, or from whoever you wish to make the call. It is free for your customers and you are billed per minute at a set rate only when you actually speak to a customer. The whole process takes just seconds and you will be in personal contact with your customers at precisely their point of decision or enquiry.
K2C Call-Back makes the most of your existing visitors and means you will never miss an enquiry from a customer again.
lncrease your on-line sales
K2C Call-Back will decrease your website abandonment and increase your online sales significantly and quickly. All our customers have seen their conversion rates improve and their order value increase over that from self-serve customers. All of our customers spend with us just a small proportion of the extra sales revenue
K2C Call-Back generates and all of their activity is trackable and visible in the back office within seconds of the activity having taken place. The average Return on lnvestment for our customers is 19 -that’s 19 times sales value versus expenditure!
Full set of in-call tools
As your agent takes the call, the customer’s name, which page they were on when they asked for the callback and even the journey they took through your site is ali visible within seconds on the omni-channel agent console.
During the conversation your agents can use push urls to show customers specific pages from your website and products! Even better they can use full page share which enables your agent to simply surf through your website to whichever product or service the customer wishes to see and the customer’s screen changes as theirs does! This tool is user friendly, customers love it and it sells!
The Service offers a range of features
- Call Back - The ultimate personal contact. Increase sales and improve your customer care in one go. Pay only when you connect to a customer with a per minute price.
- Chat - With a click of a button your customers can chat in real time and your agents can handle multiple chats at one time so it’s efficient and effective.
- Social Media - With K2C Social Agent every Tweet, Facebook posting or community and forum comment becomes a live chat multichannel into one channel in real time.
- Increased Efficiency - K2C will make the most of your existing traffic and utilise your agents in the most effective way possible.
- Inbound E-Mail - K2C Email plugs into a customer’s inbound e-mails and automatically creates tickets, which agents can respond to in real time from one single interface.
- After Service Surveys - Want to know what your customers think of K2C or your company? Ask them! At the end of each chat or call a quick, optional survey will tell you what you want to know with all results available in real time
- Library of Responses - By automating some of your most used responses and by having a standard and personalised greeting and goodbye your agents will be more personal, efficient, and effective.
- History and logs - Every chat or call back is stored within 15 seconds in your back office for later use. Every conversation can be viewed, the results analysed and changes to your operations made as a result.
- Social web monitoring - K2C Listening monitors the Social Web for all mentions made about and to your company. It monitors and evaluates all Social Media, news sites , blogs and RSS feeds in 160 languages in real time.
- Comprehensive Reporting - Your back office - available 24 hours a day - has reports on and details of every communication received as well as the ability to monitor key metrics like time to respond and length of call/chat.
- Push URL and Co-browse - Want to show a customer a specific page? Push them the URL. Want to look at the screen with them? Use the co-browse to increase your chances of selling. Available in chat and call back.
- Multi-Language Capability - K2C currently operates in 15 languages - and there is no restriction on which languages can be introduced as K2C allows Western, Cyrillic and Oriental alphabets to be integrated easily.
- Dynamic Agent Availability - Set the availability of your agents and the number of chats or calls they can take and never have to worry about the service being offered when no-one is available.
- Tailored Icons - We have a bank of icons for static, sidebar and intuitive use which you can change to suit your colour and look and feel - or you can design your own and we will wrap our code around them.
K2C Call-Back is one part of Klick2Contact's suite of interactive Live Help services all controlled from one omni-channel console that allows you to offer real time assistance via instant call-back to your website's visitors.