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K2C Email

About K2C Email

  • Allows your web agent to handle inbound emails and web forms in real time
  • Assigns priorities based on pre-set rules
  • Allows skill based routing of emails to departments or individuals
  • Supports all major secure email server connections
  • Full indexing of emails in back office
  • Can be linked to your company CRM
  • Can be integrated with knowledge base to allow searches based on received messages

K2C Email is a sophisticated, powerful and flexible email handling system that, as with other services in the K2C suite of Live Help solutions, is accessed from within the Omni-Channel console. It can handle inbound mails and web contact forms securely and quickly from all major email systems – from Google Mail to Exchange!

All inbound emails in one place

K2C’s email management system brings all inbound emails securely, intelligently and efficiently into the Omni-channel console. You will never miss an email from a customer or potential customer again and as K2C Email can prioritize and assigns the mails using a variety of rules they are dealt with more efficiently than if they had just been received randomly.

Improve efficiency and increase customer satisfaction

Use of K2C Email will improve the efficiency of customer responses, make the most of current staff resources and consequently increase customer satisfaction as a result. And not forgetting how much more likely it is that a customer will buy from you if there is a speedy, detailed and accurate reply to their queries and requests.

Fully integrated with your company CRM

As K2C Email can be integrated with your CRM system it means your web agent gets the complete picture and full customer information and interaction history to allow them to make the most detailed and accurate response possible. There are also automated service processes available that include auto-replies, suggestions and acknowledgements.

The Service offers a range of features

  • Allows your web agent to handle inbound emails and web forms in real time
  • Emails can be checked for every minute
  • Can connect to the clients inbound mail server to collect email or client can forward mail to an account K2C server
  • Skill base routing of mails is possible through key words and rules
  • Can allow outbound mail sending or forwarding of emails external of the application
  • Escalation possible
  • Handles mail from all major mail systems – including Exchange, Gmail, Yahoo mail etc
  • Totally secure connection to secure mail servers
  • Full indexing of mails after contact enabling fast, efficient targeted retrieval
  • Inbound email attachment retrieval and on-line ticket presentation
  • Managed outbound mails via topic, provider, department
  • Auto response using library templates for most asked questions and acknowledgement
  • Single click attachment download to desktop
  • Can handle ad-hoc email attachments via upload.
  • Full anti-virus and anti-spam checking available

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Email Datasheet

K2C Email is a sophisticated, powerful and flexible inbound email handling system that, as with other services in the K2C suite of Live Help solutions, is accessed from within the Omni-Channel console.

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Contact Details
  • Address: Telford House, Corner Hall, Hemel Hempstead, HP3 9HN
  • Phone: +44 (0) 845 434 8162
  • Email: info@klick2contact.com
  • Registered Address: Telford House, Corner Hall, Hemel Hempstead, HP3 9HN
    Registered In England: 7553916
    VAT No: GB 111806060
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