Omni-Channel Help for an Omni-Channel World - in any language
Klick2Contact (K2C) part of Eckoh plc offers a full suite suite of Live Help and Customer Engagement Services consisting of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management, Knowledge Base, Workflow and Smart SMS too – all offered in real time and accessible through one Omni-Channel Console.
All of K2C’s intuitive solutions are cloud based meaning there is no installation necessary or any intrusion into a customer’s IT environment. They are secure, normally quick to deploy and easy to implement.
K2C already helps companies like BMW, Govia, Sainsbury’s, River Island, House of Fraser and Jessops in the UK and Western Europe and Dormeo, TopShop, Delimano and WalkMaxx in 14 countries in Central and Eastern Europe. In addition, we work with a number of government departments in England and Scotland including the NHS Blood and Transplant and The National College of Teaching and Leadership and two parts of the Armed Forces as well.
Omni-Channel Engagement Guide
Are you operating in a competitive sector where customer experience is the new battlefield? This essential guide will help you understand how you can improve your online sales, experience and all while enabling your customers to shift easily and seamlessly from one channel to another.
The K2C suite increases on-line sales, significantly improves customer care efficiency and , overall, enhances the entire customer experience.
If you are an on-line retailer , e-commerce company or UK Government department, or need to interact with your on-line visitors, customers or public for any reason we offer a suite of services that delivers measurable success.
Why Choose K2C For Your Omni-Channel Needs?
K2C sits at the back of your site - not the front - so there is ZERO effect on your websites performance and everything operates via one Omni-Channel Console. It is also fast to implement.
In addition it personalises the contact and improves the customer experience. Our customers usually see increases in conversion and value of sale.
K2C will increase your online sales by converting more of your website visitors into paying customers. It engages with customers perfectly, just at precisely their point of decision.
In addition all inbound emails can be handled too. Never miss an inbound email or Social Media posting again and respond to them instantly.
Overwhelming social media interactions? Receive all your activity from Twitter, Facebook and other social media profiles in one place - in one Omni-Channel console.
For K2C Chat and K2C Social Agent and K2C Mail there is a monthly licence fee per seat which includes full access to the K2C back office, insights and analytics. Ask us for a quote!
K2C delivers measurable success with manageable and reasonable costs. With K2C Call Back there is a fixed per minute fee which you only incur when you actually speak to a customer.
Our Omni-Channel Solutions
Instant Live Chat
Offer real-time, convenient live chat assistance to your website visitors
Internal/External Knowledge Base provides agents fast and accurate answers
Want to know what customers are saying about you anywhere online?
Manage and respond to inbound emails and web forms more intuitively