Klick2Contact EU Ltd (K2C) was formed in 2011 and is run by a number of experienced telecommunications, web experts, programmers, software development experts and retail market consultants to provide website owners and e-tailers across the Globe with a range of business enhancing services that allows companies to interact in real time with their customers while they are on their website. The K2C suite of Live Help and Customer Engagement Services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management and Smart SMS too – all offered in real time and accessible through one Omni-Channel Console.
In July 2016 we were acquired by Eckoh plc.
K2C is fully ISO compliant for the following standards 27001: 2013 (Information Security) and ISO 9001: 2008 (Quality Management) having received certification from the UCAS accredited British Assessment Bureau two years running.
All of K2C’s intuitive solutions are cloud based meaning there is no intrusion into a customer’s IT environment. They are secure, quick to deploy and easy to implement and all accessed and controlled via K2C’s state of the art Omni-Channel Console.
K2C already helps companies like NEXT, Brook Taverner, BMW, Sainsbury’s and Jessops in the UK and Western Europe and Dormeo, TopShop, Delimano and WalkMaxx in 14 countries in Central and Eastern Europe. In addition, we work with a number of departments in England and Scotland including the NHS Blood and Transplant, Skills Development Scotland, The National
College of Teaching and Leadership and two parts of the Armed Forces as well.
We also have many smaller and medium sized companies as customers too.
It increases on-line sales, significantly improves customer care efficiency and enhances the entire customer experience.
If you are an on-line retailer company or UK Government department, or need to interact with your on-line visitors, customers or public for any reason, from a large corporation to SME to sole traders, we offer a suite of services that delivers measurable success.