Klick2Contact (K2C) is a cloud-based, innovative and intuitive way to improve your customer’s experience when they explore, interact with and purchase from any of your e-commerce websites via any channel. K2C offers Live Help for your customer in real time via Voice or Chat – and it integrates with your Social Media presence and emails too! In addition K2C Listening monitors the Social Web for all mentions to and about a company – in any country and any language. All of K2C’s range of products can work as stand alone solutions or in combination.
Increases your online sales through Call-Back and Chat
Acts as a comprehensive Live ticketing system
Improves your customer service
Integrates with your Social Media activity and inbound mails
All in one easy to access omni-channel interface
K2C Listening monitors the Social Web for all mentions about your company
The ultimate personal contact. Increase sales and improve your customer care in one go. Pay only when you connect to a customer with a per minute price.
With a click of a button your customers can chat in real time and your agents can handle multiple chats at one time so it’s efficient and effective.
With K2C Social Agent every Tweet or Facebook posting becomes a live chat - multi-channel into one channel in real time.
K2C will make the most of your existing traffic and utilise your agents in the most effective way possible.
K2C Mail takes your customer's inbound e-mails and automatically creates tickets, which agents respond to in real-time from one single interface.
After Service Surveys
Want to know what your customers think of K2C or your company? Ask them! At the end of each chat or call a quick, optional survey will tell you what you want to know with all results available in real time.
Library of Responses
By automating some of your most used responses and by having a standard and personalised greeting and goodbye your agents will be more personal, efficient, and effective.
History and Logs
Every chat or call back is stored within 15 seconds in your back office for later use. Every conversation can be viewed, the results analysed and changes to your operations made as a result.
Social Web Monitoring
K2C Listening monitors the Social Web for all mentions made about and to your company. It monitors and evaluates all Social Media, news sites, blogs and RSS feeds in 160 languages in real-time.
Your back office - available 24 hours a day - has reports on and details of every communication received as well as the ability to monitor key metrics like time to respond and length of call/chat.
Push URL and Co-browse
Want to show a customer a specific page? Push them the URL. Want to look at the screen with them? Use the co-browse to increase your chances of selling. Available in chat and call back.
K2C currently operates in 15 languages - there is no restriction on which languages used such as Western, Cyrillic and Oriental alphabets integrated easily.
Dynamic Agent Availability
Set the availability of your agents and the number of chats or calls they can take and never have to worry about the service being offered when no-one is available.
We have a bank of icons for static, sidebar and intuitive use which you can change to suit your colour and look and feel - or you can design your own and we will wrap our code around them.