About

Telecommunications and Web Experts, Programmers, Software Developers and Retail Experts – working for you and your customers.

Secure, Satisfying and Quick

All of K2C’s intuitive solutions are cloud based meaning there is no intrusion into a customer’s IT environment. They are secure, quick to deploy and easy to implement and all accessed and controlled via K2C’s state of the art Omni-Channel Console.


The K2C suite of Live Help and Customer Engagement Services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management and Smart SMS too – all offered in real time and accessible through one Omni-Channel Console.

Why Eckoh

Our Story

Klick2Contact EU Ltd (K2C) was formed in 2011 and in July 2016 became part of the Eckoh plc Group. It provides website owners and e-tailers across the Globe with a range of business enhancing services that allows companies to interact in real time with their customers and potential customers while they are on their website – offering a true Omni-Channel experience.

Find out more about our technology partners.

We're Trusted by Household Brands

K2C is fully ISO compliant for the following standards 27001: 2013 (Information Security) and ISO 9001: 2008 (Quality Management) having received certification from the UCAS accredited British Assessment Bureau two years running.

K2C already helps companies like NEXT, Brook Taverner, BMW, Sainsbury’s and Jessops in the UK and Western Europe and Dormeo, TopShop, Delimano and WalkMaxx in 14 countries in Central and Eastern Europe.

See the clients we work with.

What's Different About Our Approach?

We're consistently successful in helping businesses small or large, increase online sales, significantly improve customer care efficiency and enhance the entire customer experience.

If you are an on-line retailer company or UK Government department, or need to interact with your online visitors, customers or public for any reason, from a large corporation to SME, we offer a suite of services that delivers measurable success – and, unlike our competitors, we will work with you to make sure everything is exactly as YOU want it.