Improve your customer’s experienceKlick2Contact (K2C) is a cloud-based, innovative and intuitive way to improve your customer’s experience when they explore, interact with and purchase from any of your e-commerce websites via any channel. K2C offers Live Help for your customer in real time via Voice or Chat – and it integrates with your Social Media presence and emails too! In addition K2C Listening monitors the Social Web for all mentions to and about a company – in any country and any language. All of K2C’s range of products can work as stand alone solutions or in combination.
The Omni-Channel Challenge
K2C can help you:
- Increase your online sales through Call-Back and Chat
- Act as a comprehensive Live ticketing system
- Improve your customer service
- Integrate with your Social Media activity and inbound mails
- All in one easy to access omni-channel interface
- K2C Listening monitors the Social Web for all mentions about your company
Offer real-time live chat assistance to your website visitors
Increase sales and improve customer care by offering instant or scheduled call back
Sophisticated inbound and outbound Email management platform
Knowledge Base - Internal
Enable your agents to provide customers with accurate answers, faster
Knowledge Base - External
Multi-channel knowledge capability that makes it easier for customers to find answers
Monitor the Social Web for all mentions made ABOUT you and TO you.
Social Media Agent
Engage with your online community in real-time, on any Social media platform.
Send and receive SMS and text chat via the Omni-Channel console
Give your agents the information they need to resolve customer cases quickly