Klick2Connect :: Chatbots

Chatbots

Customer Service that never sleeps

Never lose another customer with anytime, anywhere service.

Ever noticed that web visitors don’t complete a purchase? Has your cart abandonment rate gone up? Do your live agents spend too much time answering repetitive questions?

If so, then you could be ready for a chatbot.

Eckoh’s Chatbot can come as part of a Live Chat interface or as a standalone ‘avatar’, starting each conversation by asking: “How can I help you?”

Your customers can then enter their questions and get the answers they want - instantly and at any time of day or night.

With Eckoh's Chatbot you can tap into a pre-built Knowledge Base (Watson) or we can help you build your own. So, you’ll have all the data needed to drive your chatbot's answers.

Getting the right mix

We’ll help you to strike the right balance between chatbot and live agent functions so you deliver the best service right from the start. We’ll enable you to create slick customer journeys, select relevant words, phrases and responses to make sure your chatbot will truly deliver. We’ll also help you make sure that your chatbot and live agents can work in tandem - seamlessly

Built to suit your customers

We use our vast experience of Omni-Channel engagement and natural language expertise to create a chatbot that is just perfect for your customers.


Tailored to your brand

Our chatbot will be tailored to your brand, using your tone-of-voice and you can pick icons from our library or design your own.


Messenger icon Facebook Messenger Compatible

Our technology is compatible with Facebook Messenger which allows you to share your knowledge seamlessly and across multiple platforms.

Key Benefits

  • Customer service that never sleeps so it’s always on, 24x7x365, anywhere, any time, on any device
  • Handle more customers at the same time and prevent queuing
  • Make better use of live agents and improve their motivation by freeing them from repetitive tasks and allowing them to handle more complex or personal interactions
  • Help customers get to where they want to by signposting them to other self-service capabilities
  • Make it simple for customers to engage and resolve queries – fast
  • Facebook Messenger compatibility allows you to engage across multiple platforms

How Chatbots fits with our other solutions

Web Chat

Web Chat

With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.

Surveys

After Service Surveys

Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick optional survey will tell you what you want to know, with all results available in real time.

Knowledge Base

Chatbots go hand in hand with our Knowledge Base products. After all a Chatbot relies on good knowledge to provide suitable and accurate answers.

Let's Talk Now

We're here to help!

Discover how Chatbots can improve customer care and convert more of your website visitors into paying customers.

Contact our friendly experts on:

+44 (0) 845 434 8162