Co-Browsing Customer Support | Klick2Contact

Co-Browsing

Help customers to complete orders. Share screens securely and boost sales.

Share Your Customers Screen to Help Them Fulfill Tasks

Web visitors can often get stuck, confused or become uncertain — preventing them from clicking 'Order'.

Even if you’re engaging them in text chat or talking on the phone, it can sometimes still be difficult for customers to explain exactly what they're encountering — and your agent knowing how best to help.

So how can you intervene in a helpful way and take hand-holding to the next level?

co-browsing

Browse and Click Together

Offering to view the customer’s screen with them can make all the difference, turning disappointment and missed opportunities into solid sales and a positive customer experience.

Co-Browsing enables your agents to take control by guiding customers through their sales journey. You can share screens, fill forms together and remove any uncertainty.

Screen Sharing – With a Difference

Co-Browsing is more secure than traditional screen sharing, so customers can feel more confident:

  • The feature only shows your agent what's on the customer’s web page and not other open tabs or applications.
  • Field masking allows you to specify which form fields on a web page contain sensitive information. These areas are not shared so your agents never see what's typed by the customer. This ensures PCI DSS compliance.

Key Benefits

  • Boost sales by helping your web visitors to find what they need
  • Turn customer frustration into satisfaction
  • Maintain their privacy and confidence
  • Ensure PCI DSS compliance

How Co-Browsing Works

Web visitors don't need to download or install any software. Co-Browsing is 100% web based and works on desktops, tablets and any mobile with a browser.

As soon as the session starts, your agents can see the customer's view of your website (it works behind their login) – and which actions they're trying to complete.

Your agent can navigate through pages with them. Customers see the mouse pointer of your agent and vice versa.

Let's Talk Now

We're here to help!

Discover how Co-Browsing can improve customer care and convert more of your website visitors into paying customers.

Contact our friendly experts on:

+44 (0) 845 434 8162

Co-Browsing is a Great Fit with Some of our Other Services

Instant Callback

The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.

Web Chat

Web Chat

With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.

Surveys

After Service Surveys

Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick optional survey will tell you what you want to know, with all results available in real time.