Workflow | Klick2Contact

Workflow

Give your agents the information they need to resolve customer cases quickly

How Fast Can You Respond to Customers' Letters and Emails?

Being able to handle customer cases efficiently is essential, whether you are a bank, an energy supplier, a telecoms company, major retailer or operating an customer-focused business.

Responding quickly and accurately can make all the difference, driving up customer satisfaction, boosting your bottom line and reducing the risk of costly litigation.

But managing workflow is tricky when letters, emails and other communications from the same customer can arrive at different times and in places. How can you manage it all easily?

Workflow

A Better Customer Experience

Effective workflow management can make all the difference — especially when letters, emails and other communications are brought together in one place, in real time.

Workflow from Eckoh does just that. It helps you to deliver a better, end-to-end customer experience. You can improve how you answer customer questions, build and automatically handle case files, manage workflow, and ultimately conclude any queries or complaints faster and more efficiently.

Easy to Get Started

You can improve how you answer customer questions, build and automatically handle case files, manage workflow, and ultimately conclude any queries or complaint faster and more efficiently.

Workflow is simple to set up and operate. It can be fully integrated with your existing contact systems. It can also be tailored precisely for your needs – and for those of your customers. Templates and pre-populated forms save you time. And it takes only half a day to train your agents.

Key Benefits

  • Deliver a better response to customer enquiries and complaints
  • Equip your agents with the tools and information they need in one place
  • Boost customer satisfaction levels
  • Reduce the time and cost needed to resolve disputes

How Workflow Works

Workflow helps you to provide a secure, customisable and automated end-to-end workflow that enhances the customer experience. Your agents can access all customer emails, letters and other communications in one place, in real time. As a result, they can respond to customers in the most informed way and resolve cases faster and with better outcomes.

Turn Complex into Simple

Workflow gives you powerful capabilities, including intelligent logging, smart template responses and quality tools. It's a hosted solution that's quick to deploy and secure. Management is easy too, with self-service capabilities and full reporting.