Klick2Contact (K2C), the leading Omni-Channel service provider, has been acquired by Eckoh, a global provider of secure payment and multi-channel customer service solutions.
See the announcement here.
About Eckoh
Want to know more about Eckoh? Find out how we can help you provide world-class, multi-channel experiences that enhance your brand, deliver maximum satisfaction and create greater profitability.
Our Omni-Channel Solutions are still available
Live Chat
Chatbots
Smart SMS
Listening
Social Monitoring
Knowledge Base
Email Management
Instant Callback
See What Our Customers Are Saying...
I think what surprised us the most, was the percentage of customers wanting to engage with us via web chat. Whilst not replacing existing and established communication methods, it made and continues to make a massive contribution towards making the BMW brand as accessible as possible to our…
This new K2C Customer Engagement system has really helped us increase our conversion rates. When a customer receives an instant call-back and speaks to a person who can deal effectively with their enquiry, it is much easier to convert it into a sale. The Co-Browsing as a feature is a pleasure to use…
We have found K2C responsive, supportive and very helpful. During the set-up they worked hard to ensure that delivery matched our branding and behavioural requirements. Implementation was fast with minimal input from our own technical team. We have achieved a significant number of conversions as a…
We have been working with K2C since March 2011. We started by implementing K2C Call-Back as a sales tool on our main website - TopShop - in Romania and following a successful trial there rolled it out to other countries so that by the end of 2011 we were using the service in Bulgaria, Poland,…
