Omni-Channel Help for an Omni-Channel World - in any language
Klick2Contact (K2C) part of Eckoh plc offers a full suite of Live Help and Customer Engagement Services consisting of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management, Knowledge Base, Workflow and Smart SMS too – all offered in real time and accessible through one Omni-Channel Console.
All of K2C’s intuitive solutions are cloud based meaning there is no installation necessary or any intrusion into a customer’s IT environment. They are secure, normally quick to deploy and easy to implement.
K2C already helps companies like BMW, Govia, Sainsbury’s, River Island, House of Fraser and Jessops in the UK and Western Europe and Dormeo, TopShop, Delimano and WalkMaxx in 14 countries in Central and Eastern Europe. In addition, we work with a number of government departments in England and Scotland including the NHS Blood and Transplant and The National College of Teaching and Leadership and two parts of the Armed Forces as well.
Omni-Channel Engagement Guide
Are you operating in a competitive sector where customer experience is the new battlefield? This essential guide will help you understand how you can improve your online sales, experience and all while enabling your customers to shift easily and seamlessly from one channel to another.