Offer your Customers the Option for a Call Back
There will be times when your website visitors just want to talk to a real person. Perhaps they couldn’t find something on the site, have an issue with delivery or a general query about sales or service?
Some customers will call your helpline but, like most of us, hate waiting in a queue. If you don't answer them quickly, they'll hang up and you won’t get their business.
Call Back is an efficient way of queue busting - and helps the customer when they need it.
Get a Return on Investment and improve your customer experience
Call Back is the perfect solution to increase sales, avoid losing them or to improve customer care. You can offer your customers the option for someone to call them back on their mobile or landline – either right away or at a time to suit them.
For sales, the results can be impressive. Every one of our clients have seen their conversion rates improve and, on average, they've benefited from a ROI ( return on investment) of 19 times what they spent! Order values are also one third higher for customers that request Call Backs or chats than those who self-serve.
Instant Call Back is free for your customer.
Easy to set up and customise
Everything is totally customisable to your colours and design and the whole service is controlled by you – and there is a full set of analytics and reports available in real time in the back office.
Instant Call Back Benefits
- Increase sales and improve customer service at critical moments
- Enable customers to talk with you instantly or at a time to suit them
- Avoid losing sales because web visitors give up
- Take PCI compliant payments during the call
- Works with the full suite of K2C services – in one Omni Channel console
How Instant Call Back Works
Web visitors click the button on your website to request a Call Back.
Your agent takes the call and on their screen sees the customer’s name and the web page they're looking at.
The agents can also see the journey taken by each customer. It's all visible on the omni-channel agent console.
Call-Back is a Great Fit with Some of Our Other Service
Want to show a customer a specific page while you're chatting? Push them the URL. You can also look at the screen with them using Co-browse.
With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.
Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick optional survey will tell you what you want to know, with all results available in real time.