Whitepapers and Books | Klick2Contact

White Papers & Books

For best practice advice, have a look through our research and books...

Omni-Channel Engagement - 5 key questions for customer engagement

You’ll probably have heard of ‘Omni-Channel - it's been a bit of a buzzword to date but it truly is the new world of customer experience. But, what we’ve found is that there is some confusion about the difference between Multi-Channel and Omni-Channel.

This eBook will help you discover how Omni-Channel can:

  • Prevent online shopping carts from being abandoned.
  • Save customers from having to queue to speak to an agent.
  • Enable your customers to shift easily and seamlessly from one channel to another.
  • Serve less-internet savvy shoppers via Omni-Channel.
  • Improve overall customer engagement without headache implementations, investment and disruption.
secure telephone payments ebook

Chatbots: Customer Service that never sleeps

We all recognise that customer engagement is the current and future battle field. It’s where brands will compete for customers’ time, spend and good reviews to propel them towards their financial goals and performance targets. As a result, we've put together a new eBook to explain how a Chatbot could help you.

The eBook will help you discover how Chatbots can:

  • Gain a competitive edge
  • Personalise interactions
  • Save money, extend hours
  • Extend capabilities
  • Enhance service